RETURNS OR EXCHANGE
In rare cases, where you wish to return or exchange full or partial order either because the order is not as per the specifications or the product did not meet the desired expectations (not applicable in case of fabrics measuring below 2 meters & bought on sale), you may place a request for return or exchange by sending us an email at chapaifabrics.com with your order number in the subject, an image of the particular areas of fabric where there is an issue, and a brief write-up within 7 days from the date of receipt of order. The refund shall be subject to conditions detailed in clauses 1 and 2.
Please Note: Following products are NOT returnable & exchangeable unless defective.
- Fabrics, cut from Thaans
- Products bought on Sale.
- Gift Card.
1. REFUND POLICY
In all instances of returns covered under clause 1.2, the customer shall get a full refund against the returned products.
In case our logistics partner is not able to cover the pick-up location; the customer shall return the package by IndiaPost, and share a scanned copy of the receipt via email/Whatsapp. Chapai Handlooms shall refund shipping charges as per the IndiaPost receipt.
1.1.4. All refunds are by default as a gift card which can be used within 6 months on www.chapaihandlooms.com
1.2. COVERED as Defect or Damaged
1.2.1. Substantially inconsistent visual appearance in terms of print, texture, or colors is visible right at the time the product is first unpacked
1.2.2. The fabric is abruptly torn and is not usable
1.2.3. The structure is loosely woven in part or areas, or weave is damaged or torn
1.2.4. Weight per meter varies more than 25%
1.3. NOT COVERED as Defect or Damage
1.3.1. Color reproduction on various digital screens vastly varies, hence there shall always be some gap between what you see online versus in real life.
1.3.2. Some particular types of fabrics suffer inherent color bleeding for a few washes. Instructions for each such fabric are mentioned on the respective product page.
1.3.3. Any fabric ordered below 2 meters of measurement doesn’t qualify for the return.
1.4.1. Any request of exchange shall be fulfilled subject to the availability of the fabric in the inventory on the date of receipt of returned order/products.
1.4.2. Exchange of products shall be calculated on the net payable price of the item(s) and not on MRP.
1.5. Conditions of Returned Products
.1. The tags on the product should be intact.
.2. The product should be unwashed, unused, unstitched, and in an undamaged condition.
.3. The item needs to be returned along with the original packaging.
.4 Sale products will not be returnable or exchangeable except in case of a defect.
2. When A Customer Does Not Like The Product
2.1. Refund Policy
In all such instances when a customer changed their mind, or the fabrics didn’t meet their set expectations, and wished to return part or whole of the order (not applicable in case of fabrics cut and dispatched. Chapai Handlooms shall accept returns for the rest of the fabrics, given that returned products qualify the conditions mentioned below. In such cases, the customer shall bear the full shipping charges, and there shall be no reverse pick-up facility to avail. The refund shall be processed within 2 weeks days from the date of receipt of returned order back at the shipping source.
2.2. Conditions when product is returned
The product should be unwashed, unused, unstitched, and in an undamaged condition.
The item needs to be returned along with the original packaging.